Any damaged items will be replaced providing you contact us within 24 hours of receipt of merchandise and merchandise is returned to us within 7 days.  You must contact us before returning your item for instructions and procedures. 

Under no circumstances can we "redo" a collar because of wrong sizing.  It will be your responsibility to measure your pet’s neck and order appropriately.    PERSONALIZED COLLARS CANNOT BE RETURNED FOR A REFUND OR CREDIT.

We are sorry that we can no longer accept personal checks.  Email us at sales@alphapetcollars.com  for the address where you can mail your money order if that is your method of payment.