Any damaged items will be replaced providing you contact us within 24 hours of receipt of merchandise and merchandise is returned to us within 7 days.  You must contact us before returning your item for instructions and procedures. 

Under no circumstances can we "redo" a collar because of wrong sizing.  It will be your responsibility to measure your pet’s neck and order appropriately.    PERSONALIZED COLLARS CANNOT BE RETURNED FOR A REFUND OR CREDIT.

We are sorry that we can no longer accept personal checks.  Email us at sales@alphapetcollars.com  for the address where you can mail your money order if that is your method of payment.

PLEASE NOTE .....  If you are out of the USA and want to place an order, email us at sales@alphapetcollars.com.  Payment will have to be thru PayPal